Knowledge Base

← BidHere Customer Support
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  1. Auction Related Queries

    1. After you win
    2. Beginners Only Auction
    3. Cash Back Auction
    4. How can I redeem vouchers that I receive
    5. How many auctions can I win?

  2. Delivery & Shipping

    1. Buying items using Buy Now with or without Promotional Bids
    2. Can I opt for Shipping Insurance?
    3. Do I need to sign for delivery?
    4. Do you ship worldwide?
    5. Has my product been shipped yet?

  3. Email Subscription Preference

    1. Email Subscription Preference

  4. Fair Auction Guarantee

    1. BidHere is NOT a Gambling Site!
    2. Fair Auction Guarantee

  5. Free Bids & Coupons

    1. Bids Expirations
    2. Checking Free Bids Balance / Bids Disappeared?
    3. Free Bids With Sign Up
    4. Free Sign Up Bids
    5. Redeeming Free Bids Coupon

  6. Frequently asked Bidding Questions

    1. BidMonkey Setting: What should I know?
    2. Can I bid on Coming auctions?
    3. How can I increase my chances of winning?
    4. How do I buy bids?
    5. How do I place a bid?

  7. How it works?

    1. How it works?
    2. Watch 'How It Works' video

  8. Managing my Account

    1. Add or Edit Shipping / Billing Address
    2. Adding Avatar
    3. Can I change my first and last name?
    4. Can I change my user name?
    5. Cancel My Account

  9. New to BidHere?

    1. Account activation email not received?
    2. Can everyone win?
    3. How do I get started?
    4. How much does each bid (BidPack) cost?
    5. New to BidHere?

  10. Payments and Refunds

    1. Are my payment methods secure?
    2. BidPack Payments Not Showing?
    3. How can I pay for a product I've won in an Auction?
    4. How do I buy my bids?
    5. Refunds on BidPacks

  11. Privacy

    1. Privacy

  12. Purchasing items via 'Buy Now'

    1. Buy Now Conditions
    2. How can I purchase the product through the 'Buy Now' option?
    3. Maximum Bid Discount Allowed
    4. What is Buy Now?
    5. What payment method is available for purchasing the product?

  13. Registration Failed?

    1. Registration Failed?

  14. Returns and Complaints

    1. Can I return a product I've won and still get a refund?
    2. Do I get a Product Warranty on a product I receive?
    3. How can I find the manufacturer's website or helpline?
    4. How do i get an extended warranty on the item I receive?
    5. What happens if I receive a faulty product?

  15. Upgrade Account

    1. Renewing my 'Premium Membership'
    2. Upgrade to Premium Account
    3. What does it cost to upgrade my account?

  16. All articles

    1. 'Premium Members Only' Auction
    2. Account activation email not received?
    3. Add or Edit Shipping / Billing Address
    4. Adding Avatar
    5. After you win

Knowledge Base and Helpdesk

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